The Basics
What is NICABM?
NICABM stands for the National Institute for the Clinical Application of Behavioral Medicine. We are committed to developing online educational programs featuring new research and ideas immediately adaptable for health and mental health care professionals to use in their work.
Can I claim CE/CME Credits from your programs?
We are accredited by the ACCME (AMA), and approved both by the APA to sponsor CE programs for psychologists, and by the NBCC as an Approved Continuing Education Provider, ACEP No. 5381. We are also accredited with several state boards that you can read more about here.
If we are not accredited by your board, it is possible you can still claim credits from our programs. If you do not see your board on our accreditation list, you’ll need to contact the board individually to see if they would accept the credits based on our other accreditations. Typically, they will.
Do you have programming for non-practitioners?
Our programs are created for practitioners and intended to provide new insights and practical strategies professionals can apply immediately in their work with clients. That said, anyone is welcome to look over their shoulder and take these courses out of their own personal interest. But please know, if you are seeking help, we do not advise our programs be used in place of working with a professional.
Can you connect me with a therapist?
We do not offer referrals, nor do we release any information about the practitioners who’ve participated in any of our trainings. That said, we can recommend you check out the Psychology Today Find a Therapist database. Psychology Today provides detailed listings of mental health professionals that are in your area. You’re able to filter your search based on factors like the insurance they accept, the issues they specialize in working with, their approach to therapy, and more. You’ll also be able to email or call any practitioner, as their contact and office information will be included in their profile. We wish you the best in your search!
Do you have free resources?
Yes, we do have a blog where you can find free resources, including reports, blogs, and printer-friendly infographics. You can check out our free content here, or head to our blog for free articles and videos.
Why do I need to sign up with my email?
Since all our content is online material, everything is delivered to you via email. Please provide an email that you use and are able to access so we are able to connect you with any requested materials.
CE/CME Questions
How do I claim my CE/CME Credits?
To take the CE/CME Quiz, you’ll need to go to this page and sign in with your email address or customer ID. If you do not know your customer ID or have trouble signing in, please email our staff at respond@nicabm.com.
Once you have logged on, look to the menu on the left side to access the quiz for the program you need. Then, click on the program and select “Program Questions.”
To pass the quiz, you’ll need to score 80% or higher. The entire quiz is multiple choice, and you can use any notes while you’re taking it (including the transcripts from the program). If you don’t get an 80% the first time around, you can take the quiz as many times as you need to in order to pass.
Once you pass, you’ll be directed to where you can download a PDF of your certificate. You’ll then be able to print the certificate, or save it to your computer, and forward it to your board.
Can I take the quiz as I go, or does it need to be done all at once?
Yes, the quiz will automatically save as you work, so you are able to leave the page and return later.
Can I add CE/CME Credits to my purchase at a later date?
Yes, if you’d like to purchase credits for a program you’ve previously purchased, all you need to do is call our office and speak with a member of our customer support team. We can be reached during regular business hours Monday through Friday, at +1 (860) 477-1450.
Is there an expiration date for getting my CE/CME Credits?
Yes, all CE/CME Credits must be obtained within one year of their purchase date.
Order Questions
How do I know if my purchase has gone through?
When you make a successful purchase, you will automatically receive a receipt of the transaction to the email address you provided at the time of purchase.
I tried to purchase a course, but the order didn’t go through. Now what?
There are several reasons your card could be declined. Please make sure the address you’re providing is the same billing address that’s attached to your credit card. If you are entering the correct address but the card is still being declined, please contact your bank to see if they are declining the charge for another reason.
If you are an international customer, it’s possible your bank is blocking the transaction because we are located in the United States and they may assume that it’s fraudulent. In that case, you may have to contact them to let them know that you are placing an international order.And please note, since we are in the US, all prices are listed in US Dollars so you’ll need to consider the currency exchange rate.
If you continue to have trouble completing your order online, please send us an email at respond@nicabm.com or call our office to get additional assistance from our support team. They can be reached during regular business hours Monday through Friday, at +1 (860) 477-1450.
Can I call and place my order over the phone?
Absolutely! A member of our team can help you complete an order over the phone during our regular business hours. Our number is +1 (860) 477-1450.
How do I place an order if I don’t have a credit card?
If you do not have a credit card, we are able to set up an invoice via PayPal. However, please know that we do add an additional $5 USD fee to all orders completed over PayPal.
How do I access the course materials after completing my purchase?
Immediately following your purchase, you should receive a receipt of the transaction. That receipt will have the link to the program in the description, so you can click right on the receipt to view your content. Following the settlement of your purchase, Ruth will send a follow-up email that has the link and additional information about the program.
At this point, you will also have access to our brand-new access portal. Simply click "Log In" in the top right corner of our website and enter the email address you used to purchase the course. Once you log in, you will see the titles of all the courses you have purchased from us under that email address. Just click on "Program Content" underneath the title of the course you'd like to access to be redirected to the course page.
If you have any issues with either method of accessing your courses, you can send us an email at respond@nicabm.com, and our customer support team will send you all of your links. We’d then recommend taking the time to bookmark those pages, or star/save the email – that way it’ll be easy to access the courses when you’d like them.
Will I get CDs, DVDs, and printed transcripts for the course I purchased?
No, our series are entirely digital and so you will not receive any hard copies of CDs, DVDs, or print-outs, but you can access the digital materials online using the link that was delivered to you via email following your purchase. Once you’re on the course page, you’ll see you have the ability to stream the content directly online or download it to your device.
I didn’t receive an email with my course materials. What do I do?
You can email our customer support team at respond@nicabm.com. We’ll look up your account to verify your purchase, and then send you the link to access the materials you’ve paid for.
Is there a place I can log in to review all the content I’ve purchased?
We now have a portal allowing you to access course materials or retrieve the CE/CME credits or clock hours you’ve purchased. Simply click "Log In" in the top right corner of our website and enter the email address you used to purchase the course. Once you log in, you will see the titles of all the courses you have purchased from us under that email address. Just click on "Program Content" underneath the title of the course you'd like to access to be redirected to the course page. If you have any issues with this portal, you can send us an email at respond@nicabm.com, and our customer support team will send you all of your links. We’d then recommend taking the time to bookmark those pages, or star/save the email – that way it’ll be easy to access the courses when you’d like them.
Can I get a copy of my receipt?
Yes. A receipt will be automatically delivered to you at the email address you provided at the time of purchase. You are also able to write us at respond@nicabm.com and request our support team send along another copy.
Can I request a refund?
Of course. We have a 30-day, hassle-free, full-money-back guarantee. If one of our programs does not meet the high expectations you hold for us, you can reach out at any time within 30 days of your purchase and receive a full refund. Just give us a call during business hours, or send us an email at respond@nicabm.com.
Tech Questions
Can I stream and download the program content to multiple devices?
Yes, you can stream the program content wherever and whenever you’d like, and you can download the materials onto as many devices as you’d like. There are no limitations streaming or downloading this content across devices.
How do I download the audio and video files to my laptop/desktop computer?
If you are using Safari:
- Click the h3 that says Download Video or Download Audio.
- The download will begin automatically, and the file will open automatically when the download is finished.
- To return to the downloaded file, you will use the File Finder to view your downloads. You can then save the downloaded file wherever else you'd like.
If you are using Google Chrome:
- Click the h3 that says Download Video or Download Audio.
- The download will begin automatically, and a progress bar should appear at the bottom of your screen where you can see how long the file will take to download completely. When the file is complete, it’ll be saved for you in your downloads folder.
If you are using Mozilla Firefox:
- Click the h3 that says Download Video or Download Audio.
- A message will pop-up and ask what Firefox should do with the file. If you select Save File, the file will download automatically into your downloads folder.
- You can check the box that says Do this automatically for files like this from now on to prevent having to repeat step 2 for every file. If you check the box, future downloads will begin as soon as you click the h3 that says Download Video or Download Audio.
If you are using Microsoft Edge:
- Click the h3 that says Download Video or Download Audio.
- A message will pop-up and ask if you’d like to open the file or save it. If you press Save the file will download automatically into your downloads folder. If you choose the Save As file, you’ll have the ability to choose where exactly on your computer you’d like to save the files.
How do I download the transcript files to my laptop/desktop computer?
If you are using Safari:
- RIGHT click the h3 that says View or Download Transcript and then Select Download Linked File. (Note: If you just click the h3, the transcript will open in a new tab. It will not begin a download. So make sure you RIGHT click.)
- The download will begin automatically, and will be saved to your downloads. You'll need to use the File Finder to view your downloads and then you can save the file wherever else you'd like.
- If you prefer, you can choose where you'd like the downloaded file to be saved right from the start. In that case, you'll RIGHT click the h3 that says View or Download Transcript and then select Download Linked File As . . .
- You'll then be prompted to choose exactly where you'd like to save the file. Choose a location and press Save.
If you are using Google Chrome:
- Click the h3 that says View or Download Transcript
- The transcript will open in a new tab where you can either preview the transcript online, print it, or download it to your computer. In the top right corner of the screen, you should see a downward facing arrow and a printer icon. If you want to print the transcript, go ahead and press the printer icon. But to continue with downloading, click that arrow to save a PDF of the transcript to your computer.
- You will then need to choose where you’d like the document to be saved, and press Save.
If you are using Mozilla Firefox:
- Click the h3 that says View or Download Transcript.
- The transcript will open in a new tab where you can either preview the transcript online, print it, or download it to your computer. In the top right corner of the screen, you should see a downward facing arrow and a printer icon. If you want to print the transcript, go ahead and press the printer icon. But to continue with downloading, click that arrow to save a PDF of the transcript to your computer.
- A message will pop-up and ask what Firefox should do with the file. If you select Save File, the file will download automatically into your downloads folder.
- You can check the box that says Do this automatically for files like this from now on to prevent having to repeat step 3 for every file. If you check the box, future downloads will begin as soon as you click the icon with the paper with the downward facing arrow.
If you are using Microsoft Edge:
- Click the h3 that says View or Download Transcript.
- The transcript will open in a new tab where you can either preview the transcript online, print it, or download it to your computer. In the top right corner of the screen, you should see a downward facing arrow and a printer icon. If you want to print the transcript, go ahead and press the printer icon. But to continue with downloading, click that arrow to save a PDF of the transcript to your computer.
- You will then need to choose where you’d like the document to be saved, and press Save.
How do I download the program content to my cellphone/tablet/mobile device? (iPhone/iPad)
Downloading the App
- Go to the App Store and search for Documents By Readdle.
- The app should be the first one that appears in your search results. It is a white icon with a gray D on it. The app is free, so you can just go ahead and click GET to download the app.
- You will then be prompted by the App Store to install the app. Press the blue Install.
- You will then see a circle where the GET used to be, which means the app is downloading to your phone. If you go back to your home screen, you’ll see the app has been placed for you there.
Downloading the Videos/Audios onto your iPhone/iPad
- Once you’re inside the app, click the right arrow or scroll through the quick tutorial to continue into the app.
- When you are prompted to enter your email, you don’t have to. You can click Not Now in the top right corner of the screen. If you choose to enter your email, you’ll be on their mailing list and will likely receive their promotional emails.
- Next, you’ll be on the main page of the app where you’ll several different folders. At the bottom of the screen there will be a gray navigational bar – you’ll see you’re currently in the Documents section of the app.
- All the way to the right of the navigational bar, you’ll see a blue icon that looks like a compass. Click that icon to open the internet browser within the Documents By Readdle app.
- Copy and paste the course link into the browser or type the URL into the search bar. Hit Go and you’ll be directed to the course content.
- Start any download by clicking Download Video, Download Audio, or View or Download Transcript for any of the videos in the course.
- You then can save the file to the app. You can rename each file if you would like or just keep the name that is given. When you are done naming the file, click Done.
- Repeat steps 6 & 7 until you’ve downloaded all the files you want.
- Once you're done downloading what you want for that course, click the purple folder icon on the bottom left side of your screen. This will take you back to the main page where you first began.
Accessing the Videos/Audios in the Future
- Whenever you would like to access your materials, open the app and click on the blue folder labeled Downloads. In this folder, you will see all the files you have downloaded.
- Click on whichever video/audio you want to view, and it should begin playing automatically.
How do I download the program content to my cellphone/tablet/mobile device? (Android)
Note: Make sure you’re connected to WiFi and not using data during this process.
- Click the Download Video, Download Audio, or View or Download Transcript h3s to start a download. It may take a while to download completely.
- Once the file is downloaded, you can access these materials by going into your My Files app. This app comes installed on your device.
- The downloads will be listed with the most recent file first, so your download should be at the top of the app. If it isn’t, you can search based on the file name, or the file type.
- Click on the file to play the video/audio or view the transcript. You may then be prompted to choose your default app that you want to use to access the file. Select the app you would like to use to access the content on a regular basis.
I'm having trouble downloading the materials to my computer. What do I do?
If you are on a Mac:
If it is the transcripts you are having trouble opening, please make sure they are opening in Preview - this is a program for viewing PDF transcripts that comes installed on Apple Computers.
If you are having trouble opening the audio or video, please make sure you have the latest version of Quicktime and/or iTunes installed. These programs come installed on your computer, and the file could be opening in either program.
If you are on a PC:
If it is the transcripts you are having trouble opening, please make sure they are opening in Adobe Reader - this is a free program for viewing PDF transcripts.
If you are having trouble opening the audio or video, please make sure they are opening in Windows Media Player. This program comes installed on your computer, and should play the files without problem. If the video does not play smoothly in this program, you may want to download Quicktime Player instead.
On either device, If you are still having trouble opening the files - make sure they have fully downloaded. If a file does not download completely, there could be issues opening it.
Depending on the length of a video, the file can be quite large, so it may take up to ten minutes for them to download. To speed up this download time, be sure you close out of any programs or internet windows you are not currently using. You can also check to see if anyone else is using your internet connection for other streaming/downloading.
Why is it taking so long to download these files?
Download speed is affected by several factors. The main factor is file size. A file that’s large in size will take longer to download than a smaller file. So if you’re downloading a video, it may take a little while to complete the download because of its file size. But smaller size files download faster, so downloading the audio will take less time, and downloading the transcript will be even faster than that.
The internet connection can also affect how fast the program downloads. If you’re on a mobile device, we recommend connecting to a strong WiFi connection, as opposed to a data connection.
What can I do to improve the video quality when streaming?
Our programs tend to play best on Google Chrome. If you don’t have Google Chrome on your device, you can download the browser to your computer.
If you’re still having trouble after that, we recommend checking your connection to the internet – if it’s weak, or if other people are using the same connection, that could be why you’re having streaming troubles. We also encourage you to close out of any programs you’re not using at this time, and then go ahead and refresh the webpage.
For more tips on how to improve your streaming, just check out this page for more information.
I can’t watch the video without it pausing. What’s wrong?
It sounds like the video needs more time to load before you play it. To fix this, pause the video as soon as it begins and then let it sit and load for a minute or two. This should let the video load far enough so that it can stream without pausing so frequently.
If you continue to have difficulty with streaming, please know you’re able to download the content to your device so the video doesn’t have to rely on your internet connection.
Why can't I stream the video? All I see is a black screen.
Our programs tend to work best on Google Chrome, so try accessing the content using that browser or download it if you haven't already.
Additionally, ensure you have a strong internet connection, especially if you're using public Wi-Fi or a mobile device.
Close unnecessary programs and refresh the webpage.
If these suggestions did not work, please email us at respond@nicabm.com with details about your device, browser, and whether or not you are connected to Wi-Fi.
How to Enhance Your Broadcast Viewing Experience
What do I need to know about accessing the broadcast today?
There are two ways to tune in to today’s broadcast. You can choose to watch the video, or you can choose to just listen to the audio.
The broadcast is accessible on any device, including all iOS and Android devices. For best viewing experience on a mobile device, we recommend you connect to WiFi.
We also recommend you access the broadcast via Google Chrome, as our programs tend to operate best on that browser. If you don’t already have it installed on your computer, you can download it here. If you’re on your mobile device, you can also find download Chrome from the Apple App Store or the Google Play Store.
What’s wrong that I can’t I stream the broadcast? All I see is a black screen.
Our programs tend to work best on Google Chrome, so try accessing the content using that browser or download it if you haven't already.
Additionally, ensure you have a strong internet connection, especially if you're using public Wi-Fi or a mobile device.
Close unnecessary programs and refresh the webpage.
If these suggestions did not work, please email us at respond@nicabm.com with details about your device, browser, and whether or not you are connected to Wi-Fi.
The quality of this broadcast is not good. What can I do to improve streaming?
We recommend you use Google Chrome, as our programs tend to operate best on that browser. If you don’t already have it installed on your computer, you can download it here.
After that, we recommend checking your connection to the internet – if it’s weak, or if other people are using the same connection, that could be why you’re having streaming troubles.
It’ll also be helpful to close out of any other programs, windows, and tabs, and then go ahead and reload the page. If the trouble persists after refreshing the page, it might be helpful to restart your computer.
If the video freezes for more than a few moments, check to make sure that you have closed all other programs you had open on your computer. You’ll also want to close all other windows and tabs. Then, if you still have a problem, please reload the page.
If you’re having trouble hearing the video, please check that your speakers are plugged in correctly and your computer volume is all the way up, and make sure you unplug any headphones you aren’t currently using.
If any technical troubles persist, you can find more solutions here.
Is there a way to watch today’s broadcast later?
This broadcast will only be aired the scheduled times, so it will not be available to you if you try to access the links during a time we are not airing the broadcast. If you don’t know the times you can tune in, please reach out to our staff via email at respond@nicabm.com.
If you find yourself with other questions, you can always search through our FAQs for an answer. Or, you’re welcome to contact our customer support team by email at respond@nicabm.com, or by phone at +1 (860) 477-1450. Our team is in the office Monday through Friday, between 9am-5pm ET.
Grievance Procedure
NICABM Complaint Policy and Procedures
POLICY
NICABM is fully committed to conducting all activities in strict adherence to the American Psychological Association's Ethical Principles of Psychologists.
NICABM complies with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content, and in the treatment of program participants.
Ruth Buczynski, PhD, a licensed psychologist, and Paige Silva, NICABM's CE Administrator and member of the leadership team, assume ultimate responsibility for monitoring and assessing compliance with these principles.
NICABM's Program Administration team are responsible for implementing NICABM's procedures for addressing complaints in a reasonable, ethical, and timely fashion.
PROCEDURES
While NICABM goes to great lengths to assure fair treatment for all participants and attempts to anticipate problems, there will be occasional issues which come to the attention of staff which require intervention and/or action. This procedural description serves as a guideline for handling such grievances.
When a participant, either orally or in written format, files a grievance and expects action on the complaint, the following actions will be taken:
If the grievance concerns a speaker, the content presented by the speaker, the style of presentation, the method used to deliver the program, or any other aspect of a specific program, a customer service representative will investigate and attempt to mediate the situation through one of the following solutions:
- providing a monetary credit for a subsequent activity
- providing a partial or full refund for the activity
- negotiating another acceptable solution
All action will be documented in writing by NICABM staff for record-keeping purposes. Documentation need not be shared nor signed by the grieved individual.
If the grievance concerns an aspect of NICABM's CE programming unrelated to a specific course or speaker, a customer service representative will investigate and attempt to address the grievance by identifying the nature of the grievance and the participant's desired outcomes. The customer service representative will attempt to negotiate an acceptable solution.
All action will be documented in writing by NICABM staff for record-keeping purposes. Documentation need not be shared nor signed by the grieved individual.
The President and/or CE Administrator will be the final arbitrator in all grievances.
Contact Information: email us at respond@nicabm.com or call us at 860-477-1450.